Uploads averaged 22.79 Mbps, ranking the US 24th in upload speeds. In looking at all ISPs in the US, the average download speed came to 64.17 Mbps, which only ranks 15 in the world for downloads. Comcast even has a lower satisfaction ranking than the IRS. While we consider that a point of concern, there was no bias we could detect in. Xfinity provides this free internet speed test. This makes the Xfinity Speed Test one of the most user-friendly tests for those who do not use technology too often. But as DSLReports noted earlier this year, its broadband service still ranks among the lowest in the industry. Ooklas Speedtest has practically everything you could want in a free internet speed test tool. Comcast was also able to improve its score rankings in the American Customer Satisfaction Index, going from a score of 54 (out of 100) in 2016 to 62 in 2017. Lets get started Build your plan No annual contract Limited time 200 Mbps internet with WiFi equipment on the Xfinity 10G Network 25/mo for 2 years. To its credit, the company announced in 2015 that it was creating 5,500 customer service jobs as part of a multi-year customer experience transformation. Shop offers, pricing, and packages at the right price for your needs today You need to enable JavaScript to run this app. While encouraging, Comcast's ranking is marred by a history of poor customer service and implementing data caps in some areas. Ookla also credited Comcast with increasing the amount of DOCSIS 3.1 channels in order to deliver faster speeds to customers.

'Over the past year, Xfinity has been aggressively seeding the market with advanced modems capable of bonding more channels, delivering a more consistent experience for customers,' Ookla notes.

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